Contents
About this policy
What this policy covers
This Shambala privacy policy explains how personal data is handled when you use the casino website and services. It covers information collection, use, sharing, storage and your options. Shambala states that personal data is not sold or rented to third parties. Check the current policy for details not set out here.
Updated: 14 October 2026.
Data
Information Shambala may handle
| Data type | How it may be used | Details available |
|---|---|---|
| Account details | See the current terms | May be used to administer your account. Check the current policy for the complete details. |
| Identity documents | Identification documents used for identity verification checks. | See the current terms |
| Payment and account activity | Numbers or checked items you enter into a tool. | Held in page memory and cleared on reload. |
| Technical information | A topic selection and prepared text. | Check the current policy for details about technical data and its handling. |
| Other information | The displayed outline or checklist. | Review the current policy to understand what other data may be processed. |
The available information does not provide a complete list of data collected or every processing purpose. Avoid sending sensitive details through any channel unless the official site describes it as secure.
Use
How Shambala may use information
- Administer your casino account and related services.
- Carry out identity verification and KYC and AML checks.
- Handle payment and account activity where required.
- Meet applicable compliance requirements; check the current policy for further details.
The available information does not set out every purpose or identify all possible recipients. Shambala states that personal data is not sold or rented to third parties.
Sharing
Sharing and external services
Shambala states that personal data is not sold or rented to third parties. The available information does not explain all circumstances in which data may be shared, identify external processors or set out how disclosures are managed. Refer to the current policy for those details.
If you follow an external link, that service’s privacy practices apply. Check its privacy policy before providing personal information.
Security
Data protection and security
Shambala states that it conducts identity verification checks and follows KYC and AML procedures. The available information does not specify security technologies, storage locations or which service providers may process data.
For details about safeguards and data handling, consult the current privacy policy on the official website. Do not assume a particular security method or storage location.
Retention
Retention after account closure
Shambala states that personal data is retained for a minimum of five years after account closure. This is a minimum period; the available information does not explain whether particular records may be kept longer.
The information available here does not specify a deletion timetable, storage country or backup arrangements. Contact Shambala using the details on its official website to ask about records that may remain after closure.
Care
Take care with personal information
Use official channels for sensitive details
Identity checks may involve identification documents. Follow the instructions on Shambala’s official website and verify the submission method before sharing sensitive information.
- Do not share passwords or one-time codes in an unverified message.
- Keep account recovery details private.
- Check screenshots for personal details before sharing them.
- Keep your browser and device up to date.
Your options
Privacy requests and account choices
| What you can ask about | Where to find more information |
|---|---|
| Access to your personal data | Use the request instructions shown in the current policy or on the official website. |
| Correcting inaccurate information | Check the official website for the available request process. |
| Account closure | Contact Shambala through the details published on its official website. |
| Data retained after closure | Personal data is kept for a minimum of five years after account closure. |
A privacy contact, request process and response time are not stated in the available information.
Australian players
Privacy options for Australian players
Review the current policy and account settings to understand the options available. The information provided here does not set out a dedicated privacy contact or a complete process for data requests.
You can ask Shambala about access, correcting information, marketing preferences or account closure. Check the current policy for the relevant instructions and any records that may need to be retained. Privacy details Shambala states that personal data is not sold or rented to third parties, uses identity verification checks and KYC and AML procedures, and keeps personal data for at least five years after account closure. Other data handling details are not fully specified here.
More information
Related Information
Shambala privacy policy: data, retention and your choices
What the privacy policy explains
The Shambala privacy policy covers how personal data is handled in connection with the casino and its services. Shambala states that personal data is not sold or rented to third parties. For Australian players, details such as all data categories and processing purposes are not fully set out in the information available here, so consult the current policy for the complete terms.
Information connected with an account may include details provided during registration, identification documents used for verification, and information related to deposits, withdrawals or account activity. The complete list of data collected, including whether technical details such as device or browsing information are recorded, is not specified in the available information.
Shambala data protection and verification
Shambala states that it carries out identity verification checks and uses KYC and AML procedures. These checks can involve identification documents. The available information does not specify which documents are accepted, how they should be submitted or which teams or service providers may process them.
Before providing sensitive information, follow the submission instructions on Shambala’s official website and check that the channel is genuine. Specific security technologies, storage locations and external data processors are not identified in the information available here.
How data may be used or shared
Account and verification information may be used to administer an account and conduct the stated checks. Payment and account records may also be relevant to processing transactions and meeting compliance requirements. The available information does not give a complete explanation of each purpose or list all potential recipients.
Shambala states that personal data is not sold or rented to third parties. This does not explain whether information may be disclosed for operational or legal reasons, or how any disclosure is managed. Australian players should review the full current policy before sharing personal information.
Storage and retention
Shambala states that personal data is kept for a minimum of five years after account closure. This is a minimum retention period, not a commitment to delete all information once that time has passed. The available information does not explain whether some records may be kept longer or how deletion works.
When closing an account, consider keeping relevant records and asking Shambala what information will remain stored and why. The storage country, backup arrangements and precise deletion timetable are not specified in the information available here.
Your Shambala privacy options
Review the current privacy policy and account settings to understand which choices are available. A dedicated privacy contact, response timeframe and complete data-hgl65x process are not stated in the information available here. Use the contact details and instructions published on the official website.
You may wish to ask about accessing your information, correcting inaccurate details, marketing preferences or closing your account. Ask how to submit a request securely and whether any records must be retained. Here is what the available information confirms:
- Confirmed: Shambala states that personal data is not sold or rented to third parties.
- Confirmed: identity verification checks and KYC and AML procedures are used.
- Confirmed: personal data is retained for a minimum of five years after account closure.
- Not specified here: complete data categories, storage location, security measures, data-hgl65x process and response times.
